ITIL V4 Foundations Training Boot Camp

Transform your career in 3 days

Infosec’s ITIL V4 Foundations Boot Camp is a three-day, intensive program designed to provide a no-nonsense introduction to ITIL and ITIL certification by professionals who have actual experience in implementing best practices.

4.5 (281 ratings)

Affirm Financing available
Exam Pass Guarantee

Course essentials

CISSP training at a glance

  • Method

    Online, in-person, team onsite

  • Duration

    3 days

  • Experience

    0-1 year of experience

What you'll learn

Training overview

IT organizations are faced with a rapidly evolving environment coupled with a more headcount-constrained staff, where standardization on optimal systems and procedures is a critical success factor. The Information Technology Infrastructure Library (ITIL) is a set of best practices that may be used to deliver high-quality IT services. ITIL’s body of knowledge represents the consensus derived from over a decade of work and experience by thousands of IT professionals worldwide, earning its status as the de facto world standard for IT best practices.

Who should attend

Who Should Attend Image
ITIL V4 Foundations is an introductory-level course intended for IT professionals responsible for developing, supporting and operating application-based IT services (e.g., messaging) and infrastructure-based IT services (e.g., network services).

Award-winning training you can trust

Don't take our word for it

Read our independent reviews via TrustRadius

  • 10 out of 10 March 04, 2024

    An excellent choice to keep up with cybersecurity education

    The field of information security is constantly evolving as new threats are discovered each day. Our consultants have to keep up with new knowledge and techniques to conduct pentesting, vulnerability remediation, computer forensic audits, and so on. Traditional training in cybersecurity is very expensive, lengthy, and lacks practical experience. When we found Infosec Skills we were impressed with the many themes available in their library, their focus, and also with the price, which is very economic in comparison with other alternatives. Also, their cyber ranges allow our employees to practice the skills needed in a very practical way. We are very happy to count on Infosec [Skills] as an educational ally.

    Karina Astudillo

    Karina Astudillo

    CEO (Chief Executive Officer)

  • 10 out of 10 March 01, 2024

    Fantastic Product

    Our security department is in its infancy and we use it daily to learn best practices and educate ourselves on tools that can be used to help secure our environment. There are a couple of staff members looking to obtain certifications and it's also used to prepare them for the test.

    Brian Shetter

    Brian Shetter

    Security Engineer / Analyst

  • 10 out of 10 August 28, 2023

    The top notch cyber security knowledge hub

    We have relied on Infosec Skills to get the latest data and information on cyber security. The company has welcoming staff that interacts freely with our members during training sessions. I have acquired top notch skills of discovering threats from internet. The frequent awareness data helps us to set policies of countering new forms of ransomware attacks. I have advanced my knowledge on modern cyber attacks and I can collaborate with my colleagues with confidence.

    Susan Davone

    Susan Davone

    Administrative Clerk

Ready to discuss your training goals? We've got you covered.

Complete the form and book a meeting with a member of our team to explore your learning opportunities.

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What's included

Everything you need to know

 Certification Logo
  • 90-day extended access to Boot Camp components, including class recordings
  • 100% Satisfaction Guarantee
  • Exam Pass Guarantee
  • Exam voucher
  • Free 90-day Infosec Skills subscription (access to 1,400+ additional courses and labs)
  • Knowledge Transfer Guarantee
  • Unlimited practice exam attempts

What makes the Infosec ITIL V4 prep course different?

You can rest assured that the ITIL V4 Foundations training materials are fully updated and synced with the latest version of the exam. With 20 years of training experience, we stand by our ITIL V4 Foundations training with an Exam Pass Guarantee. This means if you don’t pass the exam on the first attempt, we’ll pay for your second exam at no additional cost to you!

Before your boot camp

Prerequisites

Before enrolling in the ITIL V4 Foundations Training Boot Camp, you must have:

  • A baseline of IT skills is recommended, whether technical, managerial or administrative

Syllabus

Training schedule

Day 1
Morning session

ITIL 4 overview

  • Introduction to ITIL
  • Key concepts of ITIL

The ITIL framework

  • The four dimensions of service management
  • The ITIL service value system
Afternoon session

The ITIL guiding principles

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
Evening session

Optional group & individual study

Day 2
Morning session

The ITIL service value system

  • Governance
  • The service value chain
  • Continual improvement

Key ITIL practices

  • Continual improvement
  • Service level management
  • Change control
  • Incident management
  • Service request management
  • Service desk
  • Problem management
Afternoon session

Other ITIL practices

  • General management practices
  • Service management practices
  • Technical management practices
Evening session

Optional group & individual study

Day 3
Morning session

Exam review

Afternoon session

Exam

Can't take time off? Choose one of our self-paced training courses.

Enjoy the flexibility of Infosec's self-paced ITIL 4 Foundations training, where you can access course materials anytime, anywhere, fitting seamlessly into your busy work schedule.

  • Open enrollment (begin anytime)
  • Exam voucher included
  • 6-month access to course materials
  • Asynchronous instructor assistance

Guaranteed results

Our boot camp guarantees

Exam Pass Guarantee

If you don’t pass your exam on the first attempt, get a second attempt for free. Includes the ability to re-sit the course for free for up to one year (does not apply to CMMC-AB boot camps).

100% Satisfaction Guarantee

If you’re not 100% satisfied with your training at the end of the first day, you may withdraw and enroll in a different online or in-person course.

Knowledge Transfer Guarantee

If an employee leaves within three months of obtaining certification, Infosec will train a different employee at the same organization tuition-free for up to one year.

You're in good company

EH

The instructor was able to take material that prior to the class had made no sense, and explained it in real world scenarios that were able to be understood.

Erik Heiss, United States Air Force
MJ

I really appreciate that our instructor was extremely knowledgeable and was able to provide the information in a way that it could be understood. He also provided valuable test-taking strategies that I know not only helped me with this exam, but will help in all exams I take in the future.

Michelle Jemmott, Pentagon
RC

The course was extremely helpful and provided exactly what we needed to know in order to successfully navigate the exam. Without this I am not confident I would have passed.

Robert Caldwell, Salient Federal Solutions

Enroll in a boot camp

January 22, 2025 - January 24, 2025

Online only | Start time: 7:30 AM (CST)

April 9, 2025 - April 11, 2025

Online only | Start time: 7:30 AM (CST)

June 30, 2025 - July 2, 2025

Online only | Start time: 7:30 AM (CST)

September 3, 2025 - September 5, 2025

Online only | Start time: 7:30 AM (CST)